Last updated January 4, 2024. Effective date August 2, 2018.
Hill Hiker, Inc. is committed to protecting your privacy. This includes protecting the privacy of the data you share with us. The purpose of this policy is to explain what data we collect, what we do with the data, how we store the data, and what you can do if you have questions about your data or wish to exercise rights you have with respect to your data.
What Data We Collect And How We Collect It
By visiting and using this website or interacting with us via email, telephone or any other form of communication we may collect data from you. Sometimes, the data we collect can identify you and is considered “personal data” or “personally identifiable information.” Our aim is to maintain your privacy and security with this personal data and uphold the principles of the various privacy laws in the countries and regions we work in.
| Types of Data We Collect | How We Collect It |
| Name, company name, email address, phone number, physical address | If you fill out contact forms on our website or communicate with us via telephone conversations, email, post mail, in person, etc. |
| Records of correspondence and communication | If you fill out contact forms on our website or communicate with us via telephone conversations, email, post mail, in person, etc. |
| Records of visits to the site, what devices you access the site with and your IP address | Cookies from our WordPress website, Google Analytics, Google AdWords, Bing Ads, Facebook Pixel, etc. (see more below) |
Why We Collect Data And Why Certain Data Is Required
Personal data you provide will be used for the sole purpose of building relationships, offering product insight, support services and sharing news about our company. We have never and will never share your name, e-mail address or any other personal data with other people or non-affiliated companies. Except to provide products, information or services that you have requested. We have never and will never sell your data.
Sometimes, the reason for collection will be obvious (such as when you give us your email address or phone number to allow us to contact you). When it is not, we will describe to you at the time of collection the purpose for collecting the data and if possible ask for your consent. To the extent possible, we anonymize or pseudonymize data we collect from you.
Generally, we use the data we collect from you to provide information, services, or products you have requested or purchased, and to allow you to interact with us and the website. This may include sending you emails from time to time; these emails always contain either information you have requested, consented to receive, or information we have a legitimate interest in delivering (such as notices of product changes). You can always unsubscribe from any email list by clicking the indicated link in the email.
Generally, we have to have some of your personal data in order to effectively interact with you. Supplying certain personal information is usually necessary to purchasing products or services from us, obtaining support services or even receiving an estimate. For example, in order to sell and install our product, the Hill Hiker® Hillside Lift System, we will need to know the physical address of the installation location.
Sensitive Personal Data
In general, we do not intentionally collect sensitive personal data.
Sensitive personal data is data of the kind regulated by Article 9 or Article 10 of the GDPR, such as personal identity numbers; financial account information; information concerning racial or ethnic origin; political opinions; religious, philosophical, or other beliefs; membership in trade unions or professional or trade associations; physical or mental health information; biometric data; genetic data; data concerning sexual activity or orientation; or data concerning criminal records or suspected criminal activity.
However, if you provide us with financial account data, in order to pay for products or services, you explicitly consent to our use and processing of that type of data.
Additionally, we do not intentionally collect personal data from anyone under the age of eighteen (18), and to the extent reasonably possible we take steps to verify that you are a legal adult when we collect data from you. By using our website, products, or services, and by submitting any data to us, you warrant that you are eighteen (18) years of age or older.
How Long We Keep Data
In general, we keep data we have collected to provide products or services until you ask us to destroy it. This is in order to help us remember information about previous interactions with you (for example, records of support service) or in order to comply with our legal and contractual obligations.
If you contacted us but did not decided to purchase a product or service, your data will only be stored so in the event you ever change your mind in the future we will have record of our past interactions and proposals, and your data will not be processed for any other purpose.
You can ask us to destroy your data at any time by following the procedures outlined in this policy, but if we do not have certain information about you, it may be impossible for us to provide any products or services to you.
Where We Store Data
We are a business located in the United States. When we store your data, it is stored in the United States. However, data we collect may be routed or transferred internationally by us or by our business partners during the course of providing products and services to you and others.
How We Ensure Your Data Is Secure
We take a number of steps to ensure that the data we collect is protected from unauthorized access, alteration, disclosure, or destruction, including the following:
- Many of our services are encrypted using SSL including our website.
- We regularly review our data collection, storage, and processing practices, including physical and electronic security measures.
- We restrict access to your personal data to only those employees, agents, and business partners who need access to it in order to deliver requested products and services.
- All of our employees, agents, and business partners are subject to strict confidentiality and nondisclosure obligations, the violation of which may result in termination and/or liability.
- All of our employees and agents receive regular appropriate training, including training in information privacy suitable to their respective fields and disciplines.
How We Do And Don’t Share Your Data
We may transfer certain data (basic contact information), to our business partners or service providers (dealers, etc.), some of whom may be located in other countries, in order to provide products or service you have requested. We strive to do business only with partners who uphold high standards of data privacy and security, and whenever we transfer data to a third party, we take steps to make sure that the data will remain secure and private as required by applicable law and our internal guidelines.
We have never and will never share or sell your name, e-mail address or any other personal data with other people or non-affiliated companies except to provide products, information or services that you have requested.
When applicable we may analyze, store and organize your data to improve our website and improve the products and services we provide. This may include sharing your data with third party service providers.
We use third parties to help us provide the Services to you. Third parties we use for email, marketing, customer service, project management, billing and other services will access your data to help us provide these services to you. We will provide your data to these third-party service providers when the information is necessary for them to perform their duties. For example we will share / store telephone details with our customer resource management third party software to help us provide accurate and high quality customer service.
Sometimes we may be required to share your data for specific purposes. These purposes may include:
- In order for us to comply with a legal obligation or to detect, prevent, or otherwise address fraud or crime.
- In order to detect or correct technical or security issues.
- In order to apply or enforce our Terms and Conditions, or to protect the rights, property, or safety of us, you, our customers, our business partners, others, or the public.
- In order to maintain continuity of service in the event that we sell or liquidate some or all of our business or assets.
Additionally, our website may contain links to our business partners or other third parties. Please understand that those websites have their own policies, and we do not accept any responsibility or liability for your use of those websites or any products or services available there.
About Data We Obtain From Third Parties
Sometimes we may obtain some of your personal data from a third party, either through the use of our website or through some of our products or services. For example, this may be from cookies on our website through Google Analytics. We may also obtain some of your data through sites we advertise with or have pages on when you submit data through those sites to us. For example, if you request information from us through Arcat, Facebook, etc. Some of this data from third parties may even be unsolicited. We apply the same standards of security and privacy to all personal data in our possession, and you have rights with respect to your data regardless of its source. When, and to the extent possible, we will notify you of the source if we obtain your data from a third party without your consent within at least thirty (30) days.
Embedded Content From Other Websites
Pages on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Cookies
Our website uses cookies to obtain your IP address, browser information, and information about the technology you use to interact with us by placing a piece of software into your browser. If you wish to change the way cookies work or remove them, you can do so by changing your browser’s preferences or settings. Doing so may impact the way the website appears or functions for you.
For more info on cookies visit our Cookie Policy page.
Google Analytics
This website uses Google Analytics codes to log when users view specific pages or take specific actions on the website. This allows us to analyze how visitors use this site and in some cases provide targeted advertising in the future. If you do not wish to receive this type of advertising from us in the future you can opt out using the DoubleClick opt-out page or the Network Advertising Initiative opt-out page. For Google Analytics’ current available opt-outs for the web, see Google Analytics Opt-out Browser Add-on here (https://tools.google.com/dlpage/gaoptout/).
Google Analytics uses “cookies”, which are small text files placed on your computer, to collect standard internet log information and visitor behavior information in an anonymous form. No personally identifiable information is collected unless you explicitly submit that information via a fill-in form on this website.
The anonymous information generated by Google Analytics cookies about your use of this website (including your IP address) is transmitted to Google. This information is then processed to compile statistical reports on website activity for hillhiker.com only. We use these reports to evaluate aggregate visitor usage so that we can optimize the content, and its marketing, to better meet customer needs.
This website may have Google signals, by Google Analytics activated. This will associate the visitation information collected from the site and/or apps with Google information from accounts of signed-in users who have consented to this association for the purpose of ads personalization. This Google information may include end user location, search history, YouTube history, and data from sites that partner with Google—and is used to provide aggregated and anonymized insights into users’ cross device behaviors.
We will not link, or seek to link, an IP address with the identity of a user. In fact, we will not associate any data gathered from this site with any personally identifiable information from any source, unless you explicitly submit that information via a fill-in form. Google will not associate your IP address with any other data held by Google.
In summary, your anonymity is safe.
Data collected by Google may be accessed and/or deleted by end users via My Activity.
For further information about data privacy, opt-outs and how Google Analytics uses cookies and IP address data, see Google’s Privacy Overview here (http://www.google.com/intl/en/analytics/privacyoverview.html).
reCAPTCHA BY Google
This site is protected from spam by reCAPTCHA V3 and the Google Privacy Policy and Terms of Service apply.
What Rights You Have With Respect To Your Data
You have a right to know if we have any of your personal data, what that personal data is, where it was sourced from, what it is being used for, to have access to that data, and to have any incorrect personal data corrected.
If you have given us consent to have or use your data, you have the right to withdraw that consent at any time. You also have the right to have your personal data erased/deleted or to transport your data.
Ordinarily, we do not use automated decision-making with respect to any personal data, but if we do, you have the right to object.
Based on your residence, you have different rights in regards to allowing businesses to sell your personal data to third parties. This will never be a concern with Hill Hiker, Inc. because we have never and will never sell you data to third parties.
You have the right to lodge a complaint with a supervisory authority. Which authority is appropriate varies depending on your jurisdiction. If you wish to lodge a complaint, we can assist you in determining where the complaint should be lodged.
You have the right to receive equal service and pricing from a business, even if you exercise your privacy rights. We will never discriminate based on the level of data provided or not provided but understand that we may not be able to provide complete products or services without a certain level of data.
You may contact us at any time at info@hillhiker.com or 1-866-476-2422 (952-476-2422) to exercise any of these rights.
California Residents: Your California Privacy Disclosures
We do not collect your data over time and across third party websites to provide targeted advertising and therefore, do not respond to Do Not Track (DNT) signals. Third parties such as Google Analytics may set cookies on your browser and/or obtain information about the fact that a web browser visited our website from a certain IP address but these third parties cannot collect any personally identifiable data unless you provide it to them directly. You can also remove these cookies from your browser in your browser’s settings.
CCPA Notice – Hill Hiker, Inc. does not fall under the scope of CCPA. Regardless, we do not, and will not, ever sell your data.
Contact Information
If you have further questions or concerns regarding our privacy policy, please e-mail us at info@hillhiker.com or contact us by any means listed on our contact page here (https://hillhiker.com/contact/).
Changes to this policy
We reserve the right to periodically update this policy, and will post changes to this page. It is your responsibility to occasionally review the privacy policy to be aware of any changes.
Consent to this policy
Your continued use of the website will indicate your consent to this policy and the use of your data as outlined above.
Copyrights
This website, content, format and imagery are copyrighted ©2024, Hill Hiker, Inc. All rights reserved.
