Service Menu
Routine Maintenance
Regular maintenance is critical for all elevator equipment. We recommend an annual maintenance on all Hill Hiker® Systems. Our certified technicians perform a 36 point inspection on all routine maintenance calls.
Repair
Hill Hiker® inclined elevators are built with the highest quality components designed to last for years and years in the harshest environments but if something does wear out we have got you covered with in stock parts and highly trained technicians.
Parts
If you need parts, Hill Hiker, Inc. is the only place to get certified and warrantied parts and components for your Hill Hiker® elevator. We stock all common Hill Hiker, Inc. manufactured parts and use nearly 100% American made components so we can get you up and running fast.
Troubleshooting
We may be able to walk you through some basic troubleshooting over the phone. Otherwise our factory certified technicians and network of service providers have the knowledge, parts and tools to get your Hill Hiker® running.
Retrofit / Modernization
If you have an older lift that needs major repairs or is no longer safe to operate we may be able to replace critical components rather than the entire system. Even if your system is not a Hill Hiker® we may be able to help you at a reduced cost as compared to a completely new system.
Insurance Claim
Weather happens and things like earthquakes, lightning and falling trees can damage outdoor hillside trams and lifts. If your system is damaged we can help you assess the damage and work with your insurance company whether you have a Hill Hiker® or another brand system.
Warranty
All new Hill Hiker® Hillside Lift Systems come with factory warranties. Our systems are time tested and designed to last but if something ever happens we won’t leave you hanging. We can typically complete the warranty validation process very quickly and get the faulty component repaired or replaced.
Safety Test
To ensure the safety of your Hill Hiker®, we perform a ten point safety test / inspection on every elevator we visit regardless of the type of service requested. This includes testing the critical safety systems and a through inspection of the cable, among other things.
Routine Maintenance
Regular maintenance is critical for all elevator equipment. We recommend an annual maintenance on all Hill Hiker® Systems. Our certified technicians perform a 36 point inspection on all routine maintenance calls.
Repair
Hill Hiker® inclined elevators are built with the highest quality components designed to last for years and years in the harshest environments but if something does wear out we have got you covered with in stock parts and highly trained technicians.
Parts
If you need parts, Hill Hiker, Inc. is the only place to get certified and warrantied parts and components for your Hill Hiker® elevator. We stock all common Hill Hiker, Inc. manufactured parts and use nearly 100% American made components so we can get you up and running fast.
Troubleshooting
We may be able to walk you through some basic troubleshooting over the phone. Otherwise our factory certified technicians and network of service providers have the knowledge, parts and tools to get your Hill Hiker® running.
Retrofit / Modernization
If you have an older lift that needs major repairs or is no longer safe to operate we may be able to replace critical components rather than the entire system. Even if your system is not a Hill Hiker® we may be able to help you at a reduced cost as compared to a completely new system.
Insurance Claim
Weather happens and things like earthquakes, lightning and falling trees can damage outdoor hillside trams and lifts. If your system is damaged we can help you assess the damage and work with your insurance company whether you have a Hill Hiker® or another brand system.
Warranty
All new Hill Hiker® Hillside Lift Systems come with factory warranties. Our systems are time tested and designed to last but if something ever happens we won’t leave you hanging. We can typically complete the warranty validation process very quickly and get the faulty component repaired or replaced.
Safety Test
To ensure the safety of your Hill Hiker®, we perform a ten point safety test / inspection on every elevator we visit regardless of the type of service requested. This includes testing the critical safety systems and a through inspection of the cable, among other things.
NOTE: While we have serviced other equipment brands in the past, we rarely do so due to liability. If you have a non-Hill Hiker® system and would like to discuss your options, please contact us below for more information.
Frequently Asked Questions
Service & Maintenance
Yes, Hill Hiker, Inc. offers full service—from routine maintenance to repair and replacement—on all Hill Hiker, Inc. manufactured products.
We have factory crews that regularly take service calls throughout the Midwest and occasionally travel to other regions of the US for week-long service loops. We also work with a network of local partners and dealers to provide service depending on your location. If you need basic troubleshooting assistance or have general maintenance questions, we offer phone support.
To learn more and see a complete list of our offerings, visit our Service page.
NOTE: We generally do not work on funiculars, lifts, or trams produced by other companies, but we may be able to help with retrofits or modernizations that include full safety and electronic system upgrades.
Need to schedule a service visit or troubleshooting call? Contact our service team today.
All new Hill Hiker® hillside lift systems come with comprehensive factory warranties. Because every system is custom-built, specific warranty periods and coverages vary based on your system selections and application type (residential vs. commercial). Our equipment is time-tested and designed to last, but if something ever happens, we won’t leave you hanging!
For complete warranty details, terms, and conditions for your specific project, please contact us.
Regular maintenance is critical for safety and longevity. A hillside tram is a piece of heavy machinery that requires regular maintenance just like a car or a boat, but unlike a car or a boat that you can park in a garage, your tram lives outdoors 24/7. Because it is constantly exposed to the elements year-round, regular maintenance is critical to keep it running safely and reliably.
For residential systems in standard environments, we recommend a full routine maintenance check every 12 months by a professional elevator mechanic. For commercial systems or residential properties in harsh environments (such as coastal or tropical areas), we recommend a full service check every 3 months. We also recommend all owners perform a quick visual safety check before each use.
A professional check should include a full inspection and test of the electronics, structure, hoist rope, and safety systems, along with the lubrication of all bearings, grease zerks, the hoist rope and the replacement of wireless batteries.
Hill Hiker, Inc. has traveling factory service crews and also works with many local dealers and partners to provide service depending on your location. Check out our Service page to learn more.
Request a Service Visit Contact Form
Service Contact Info:
Phone Service Info:
Hours : 8am – 5pm CDT weekdays
Off-hours: Voicemail and email is monitored
Note: Phone troubleshooting by appointment
Note: Hill Hiker, Inc. reserves the right to charge current elevator mechanic rates for phone troubleshooting support
Note: The phone troubleshooting request contact form including liability release must be signed and submitted before support can be offered
Phone Troubleshooting Request
