Phone Troubleshooting Request

EMERGENCIES: If this is an emergency, stop and call 911 or the local emergency services.

Professional Technical Support: When you request remote troubleshooting, you are not speaking with a general customer service representative. You are consulting directly with Hill Hiker’s highly trained factory technicians and support specialists—the same experienced personnel who manufacture, install, and service our systems. Similar to calling a master plumber, electrician, or auto mechanic to walk you through a complex repair, you are receiving specialized, real-time technical diagnostics, which is why this service needs to be scheduled and billed at professional rates.

What to Expect: After submitting the form we will work with you to schedule a call with one of our factory technicians. Scheduling is first-come, first-serve and immediate assistance is generally not available (these are the same technicians out in the field, they don’t always have immediate availability for troubleshooting calls). Please know we are a small company and do not employ a dedicated phone support staff.

Call Preparation: To make the most of your billable time, please ensure you are physically on-site near the equipment during your scheduled call and have already shared any relevant photos or system information.

Billing: Hill Hiker, Inc. reserves the right to charge for remote troubleshooting support at a starting standard elevator mechanic billing rate of $150 per hour, billed in 15-minute increments. Support for new systems currently covered under an active warranty is provided at no charge. At our discretion, the first 15 minutes of a troubleshooting call may be provided free of charge for non-warranty systems. Furthermore, if the troubleshooting call results in the purchase of replacement parts or an in-person service visit from Hill Hiker, Inc., any remote support fees incurred may be discounted or waived at our discretion. All billable support is invoiced and due upon receipt.

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Legal Consent*

I agree to the terms and conditions.

Consumer Disclosure Regarding Conducting Business Electronically, Signing Documents Electronically, and Receiving Electronic Notices and Disclosures

Please read the information below, carefully, as it concerns your rights. eSignatures are an efficient way to execute an agreement with the same legal force and effect of a handwritten or “wet ink” signature. By signing this document you are agreeing that you have reviewed this Consumer Disclosure and consent and intend to transact business electronically; to use electronic signatures instead of wet ink signatures and paper documents, and to receive notices and disclosures electronically.

You are not required to sign documents electronically or to receive notices and disclosures electronically. If you prefer not to transact business electronically, you may request paper copies from the “sending party” and withdraw your consent at any time, as described below.

Scope of Consent
By utilizing this Service, you agree to receive electronic signature documents with all related and identified documents, notices, and disclosures provided during your relationship with the “sending party.” You may withdraw your consent, at any time, by following the procedures outlined below.

Paper Copies
You are not required to sign documents electronically, or receive notices or disclosures electronically, and may request paper copies of documents or disclosures, if you prefer. You also have the ability to download and print any signed or unsigned documents sent to you through the electronic signature service. We may also email you a copy of all documents you sign using the electronic signature service. If you wish to receive paper copies instead of electronic documents you may close this web browser and request paper copies from the “sending party” by following the procedures outlined below. The “sending party” may apply a charge for additional expenses incurred by printing and mailing paper copies.

Withdrawal of Consent
You may withdraw your consent to receive electronic documents, notices or disclosures at any time. In order to withdraw consent you must notify the “sending party” that you wish to withdraw your consent to transact business electronically and to provide your future documents, notices, and disclosures in paper format. If at any time, after withdrawing your consent you choose to use our electronic signature system your use of this Service will, once again, evidence your consent to receive documents, notices, and disclosures, electronically. You may withdraw your consent to receive electronic notices and disclosures or execute an electronic signature by following the procedures described below.

Withdrawing your consent, requesting a paper copy, or updating your contact information
You always have the ability to download and print any documents sent to you through our electronic signature system. To withdraw your consent to conduct business electronically, sign documents electronically, and receive documents, notices, or disclosures electronically, please contact the “sending party” directly; by telephone, by email (sent to the “sending party” with any of the topics outlined below stated in the subject line of your email) or by postal mail to their mailing address specified to receive such notices.

“Withdrawal of Consent To Transact Business Electronically” To allow the “sending party” to identify and facilitate your withdrawal of consent to transact business electronically, please provide your name, email address, the date on which you are withdrawing your consent, your telephone number and mailing address.

“Requesting A Paper Copy” To allow the “sending party” to identify you to provide a paper copy of the document requiring your signature, the notice, or disclosure, please provide the sending party with your name, email address, mailing address, telephone number, and name of the document of which you are requesting a paper copy .

“Update Your Contact Information” To allow the “sending party” to identify you in order to update your contact information, please provide them with your name, email address, mailing address, and telephone number.

The “sending party” will inform you of any fees related to costs for printing and mailing paper copies or your withdrawal consent to transact business electronically.

HILL HIKER LIABILITY RELEASE, WAIVER, AND INDEMNITY AGREEMENT FOR REMOTE TROUBLESHOOTING SUPPORT SERVICES

Hill Hiker, Inc. - Rev. Sept 2026

In consideration of Hill Hiker, Inc. (“Hill Hiker”) providing remote telephonic or on-line troubleshooting support services to me, I agree and/or represent that:

1. I am an owner of, or authorized technician working on, a Hill Hike® lift system. I warrant that I either have the required licensures or certifications (including any federal, state, municipal, or other certifications or licenses required) to work on the Hill Hiker® system as an elevator contractor or mechanic, or that I otherwise am authorized by law, regulation, code, ordinance, or statute to perform such work (including any maintenance, adjustment, repair, replacement, or other similar work). I warrant that I am and shall be responsible for any others who I may choose to have assist me in working on the Hill Hiker® system.

2. Hill Hiker’s remote support services are provided on a first-come, first-served basis. The remote support services only include: remote requests for information by owners of or authorized technicians working on Hill Hiker® lift systems; remote review of product specifications, including installation specifications; and general reference information relating to Hill Hiker® lift systems.

3. Hill Hiker reserves the right to discontinue or decline to provide the support services for any reason.

4. I understand that my use of or participation in Hill Hiker’s remote support services is voluntary. I acknowledge that Hill Hiker makes no verbal or written warranties, either expressed or implied, on the support services rendered by Hill Hiker. I assume all risks of my use of or participation in Hill Hiker’s remote support services, whether known or unknown to me, including assumption of all responsibility for my personal safety and the safety of any others who I may choose to have assist me in working on the Hill Hiker® system.. Knowing and understanding these risks, I assume all responsibility for any use of or reliance upon information received from Hill Hiker. I assume all risk for any damages, to my Hill Hiker® lift system or otherwise, that may result from my use Hill Hiker’s remote support services.

5. In consideration for participating in the Hill Hiker remote support services, I release Hill Hiker from liability and waive my right to sue Hill Hiker, their shareholders, officers, employees, and agents (“the Released Parties”) from any and all claims, including claims of Hill Hiker’s negligence, resulting in any physical injury, illness (including death) or economic loss I may suffer or which may result from my participation in in the Hill Hiker remote support services, or any events incidental to my use of the Hill Hiker remote support services.

6. On my own behalf and on behalf of my heirs, executors, personal representatives, administrators, and assigns, I agree to indemnify and hold each of the Released Parties harmless from and against any and all claims made or incurred by anyone, including myself, arising out of or in any way relating to my use of or participation in Hill Hiker’s remote support services. My indemnification obligations shall include, without limitation, all attorneys’ fees and costs incurred by any of the Released Parties through and including any appeals. I understand and agree that I am not relying on the Released Parties to have arranged for, or carry, any insurance of any kind for my benefit relative to my use of or participation in Hill Hiker’s remote support services, and that I am solely responsible for obtaining any mandatory or desired life, travel, accident, property, or other insurance related to my use of or participation in Hill Hiker’s remote support services, at my own expense.

7. I further acknowledge and agree that if any warrant I have made to Hill Hiker in this agreement is false, I will waive all rights to pursue claims against Hill Hiker, and will be responsible for paying any damages incurred by Hill Hiker in defending or bringing any claims arising from my breach of warranty, including all attorneys’ fees, costs, or disbursements incurred by Hill Hiker, as well as any actual damages or consequential damages.

8. I have read this document, and I am signing it freely. I understand the legal consequences of signing this document, including (a) releasing the Released Parties from all liability, (b) waiving my right to sue the Released Parties, (c) and assuming all risks of participating in Hill Hiker’s remote support services.

9. Waiver of California Civil Code § 1542: I acknowledge and agree that I am familiar with, understand, and do waive any rights and benefits of the provisions of Section 1542 of the California Civil Code, and any similar provisions of other jurisdictions, which provides that:

A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.

10. Governing Law: This Form will be governed by the laws of the State of Minnesota, without respect to any conflict of laws provisions, and any legal action relating to or arising out of this Form will be commenced exclusively in Hennepin County District Court in the State of Minnesota, AND I SPECIFICALLY WAIVE THE RIGHT TO TRIAL BY JURY.

11. Billing Terms: Hill Hiker, Inc. reserves the right to charge for remote troubleshooting support at a starting standard elevator mechanic billing rate of $150 per hour, billed in 15-minute increments. Support for new systems currently covered under an active warranty is provided at no charge. At our discretion, the first 15 minutes of a troubleshooting call may be provided free of charge for non-warranty systems. Furthermore, if the troubleshooting call results in the purchase of replacement parts or an in-person service visit from Hill Hiker, Inc., any remote support fees incurred may be discounted or waived at our discretion. All billable support is invoiced and due upon receipt.

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Date

09/29/2026

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Phone Troubleshooting Request

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HILL HIKER LIABILITY RELEASE, WAIVER, AND INDEMNITY AGREEMENT FOR REMOTE TROUBLESHOOTING SUPPORT SERVICES

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